Refund policy
Return & Refund Policy
At Lone Star Design Works, every item is made to order with care. We stand behind our work and will make it right if there’s an issue.
Order Accuracy & Quality Guarantee
If your order arrives damaged, defective, or incorrect (wrong size, color, or design versus what you ordered), please contact us within 5 days of delivery. If the issue is verified, we will replace or refund the item at no cost to you.
Custom Items
Because most of our products are custom-made, we do not accept returns or exchanges for the following:
- Incorrect size selected by the customer
- Change of mind
- Custom names, numbers, or personalized designs
- Minor color variations between screen display and printed product
Apparel Sizing Guidance
Please review the size chart carefully before placing your order. If you are unsure about sizing, contact us before ordering and we will do our best to help guide you.
Non-Custom Items
For any non-custom, standard items, returns may be accepted within 7 days of delivery. Returned items must be unused and in original condition. The customer is responsible for return shipping unless the item was defective or sent in error.
Replacement Process
If there is an issue with your order, please email us at [your email] and include:
- Your order number
- A brief description of the issue
- A clear photo of the item
We will respond within 1–2 business days with the next steps.
Refunds
Approved refunds will be issued to the original payment method. Please allow 3–5 business days after approval for processing, depending on your payment provider.
Our Promise
We’re a small, family-run business, not a mass-production warehouse. We take pride in every item we produce and will always work with you to make things right within reason.
Please note: All made-to-order items should be reviewed carefully before purchase. We recommend verifying sizing, spelling, customization details, and product selection before submitting your order.